A Case study on Reporting, Auditing and Impact assessment of Hero CSR activities

  Locations:
Delhi NCR, Haryana & Rajasthan
   
  Programs:
School Sanitation, Girl Child Education, Skill Development of Differently Abled Women and Underprivileged Women
   

Synopsis Of The Audits Done

Objective:

  • To ensure that the NGOs deliver as per the MoU signed with Hero MotoCorp
  • This would involve doing continuous random checks across multiple locations
  • Checks would include, but not be limited to: Beneficiary profiles Infrastructure
    TLM
    Attendance Adherence to plans and guidelines
    Quality of work
    Adherence to deadlines
    Branding


Key Issues:

  • Bridging the gap between HERO's & ACT's expectations on professional delivery on Projects in view of the NGOs current abilities & practices
  • This includes hand holding the NGOs, guiding them and helping them find solutions internally or jointly to enhance deliveries
  • Incorporating systems and recommending processes
  • Setting bench marks and inculcating best practises
  • Driving acceptance to understand CSR v/s Philanthropy. Thus, driving change in the partners to increase the end impact
  • Ensuring last mile delivery and complete stretch of the rupee!


Methodology:

  • Random checks at all locations: Monthly 100 % checks being done at all Skill Development Centres
  • Physical check of documents and records at the centre
  • Tally with those present (Staff & Beneficiaries)
  • Infrastructure check and its consistency
  • Feedback from Beneficiaries on Quality of Training
  • Impact assessment - Tele checks and feet on street beneficiary forensic checks


NGO 1: School Sanitation

Key Issues:

  • Extremely tight deadline for a Project that has a fair Geographical spread to manage and control
  • Initial time lost due to Documentation, fund release, Year End Vacations, Exams and elections
  • On ground implementation issues w.r.t. availability of water, soil conditions, Change of locations required by community, construction issues across 7 schools


Actions and Recommendations:

  • A high-powered committee was formed including the MD and key HO staff that met weekly.
  • Multiple teams formed for each location and NGO’s own staff also made to move base to locations for the project duration
  • Multiple Contractors
  • Stringent E Monitoring, Reporting and personal visits


Outcome:

  • 307 Toilets across Gurgaon, Rewari, Patudi, Neemrana and Jaipur will be completed in the 30 Schools, on time in 4 months. This is a record even for the NGO.
  • Excellent coordination between Client local teams, NGO staff, Contractors and ACT + NGO senior Management to ensure Quality and Timely Delivery


NGO 2: Skill Development of 350 Women

Key Issues:

  • Delay in commencement of Batches
  • Study Materials not given to IT students
  • Insufficient Number of Computers
  • Different students doing different exercises
  • Inadequate Lighting /centres dark
  • Documentation, Attendance & records
  • Beneficiary profile
  • Some of the Sewing machines were not working
  • Some of the students are from a higher income group
  • Some students tend to come late
  • Prolonged Absenteeism.
  • Some Students who are doing other courses
  • Too many students in a batch
  • Low Attendance due to exams/ festivals/ pregnancy


Reasons, Actions and Recommendations:

  • Initial delays in MoU, Public Holidays, Exams. Etc
  • We increased pressure
  • Teaching Methodology was different
  • Agreed to give notes after class
  • Student: Computer Ratio & some space constraints
  • Students join on different dates
  • Bulbs fused
  • Attitude, old habit and sometimes oversight
  • Lack of rigour during mobilization
  • Temporary Issues
  • Mobilization issues
  • This is a discipline issue and Centres asked to be more strict
  • Students dropped after 5 days of being absent
  • Mobilization issues
  • Provisions are made for drop outs & also SNS own funded students in the batch
  • Additional Classes


Outcome:

  • More Centres added. Mobilization completed
  • Resolved. Notes post sessions
  • More Computers added
  • All students within 15 days of joining are now studying the same chapters
  • Issue temporary. Resolved
  • Hard copies being maintained now. Attendance is also marked half day for students leaving now
  • Future batches will be more rigid
  • Resolved. Need to keep a check
  • More rigour will be practised during recruitment stage in new batches
  • Resolved. Need to keep a check
  • Action taken. Students will not be counted/ will be replaced
  • More rigour will be practised during recruitment stage in new batches
  • New Batch sizes will be monitored
  • Additional classes will be done. Pregnant students dropped and more care to be taken in future during mobilization


NGO: 3 Skill Development of 1500 girls

Key Issues:

  • Delay in commencement of Batches not communicated
  • Computers not working
  • Documentation, Attendance and Records not kept properly
  • Beneficiary profile
  • Late Coming
  • Students doing other courses


Reasons, Actions and Recommendations:

  • Initial delays in MoU, Public Holidays, Exams. Etc Pressure increased
  • Needs to be fixed
  • Attitude, old habit and sometimes oversight.
  • Lack of rigour during mobilization
  • Centres asked to enforce discipline
  • Correspondence studies
  • Other Skill Development course


Outcome:

  • Magic Bus agreed to give advance notice
  • Vikas Nagar Centre this issue is still pending. Putting pressure to fix asap.
  • Issue temporary. Resolved
  • Hard copies being maintained now. Attendance is now marked half day for students early
  • Future batches will be more rigid
  • Issue resolved. To be constantly monitored for new batches.
  • Long distance Education ok
  • Other skill Development will not be considered


NGO: 3 Sports 4 Development 8000 Children

Key Issues:

  • Delay in communication venue changes/ cancellation of Batches not communicated
  • Documentation, Attendance and Records not kept properly
  • Girl Boy ratio profile
  • Playground issues
  • Children Safety and Eve Teasing


Actions and Recommendations:

  • Magic Bus told to give advance notice
  • Attitude, old habit and sometimes oversight.
  • Lack of rigour during mobilization
  • Some grounds dirty. Change of venue recommended where possible.
  • Magic Bus to do Advocacy and talk to local Municipal Authorities and Community


Outcome:

  • Magic Bus agreed to give advance notice
  • Issue partly Resolved. Magic Bus has agreed to enforce more discipline
  • Hard copies being maintained now. Attendance is being marked but some CYLs lax. Continuous watch needed.
  • Future batches will be more rigid
  • To be constantly monitored for new batches
  • To be constantly monitored


NGO: 4 Skilling 600 differently abled women

Key Issues:

  • Slow Progress. Various challenges faced in mobilizing and batch commencement
  • 43 students were recruited but most of them have taken Study Leave till month end
  • Details on commencement of new batches is awaited


Actions and Recommendations:

  • ACT recommended to expand wider through more centres and further depth of disabilities.
  • Re mobilize numbers of those students whose training has not been completed
  • Multiple locations being shortlisted to achieve the target within the overall time frames


Outcome:

  • New Centre tie ups done and reasonable numbers mobilized for next quarter.
  • Up to 15 students have completed the sessions and 10 are placed. Rest will go in the next quarters pool.
  • To be constantly monitored for new batches


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